Correct Care Solutions

Operations Manager

Requisition
17-45514
Location
WI, Wausau
Marathon County Jail
Type
Regular Full-Time
Shift
Day

Overview

Our Operations Manager is responsible for the management of the healthcare and mental health team(s), as contracted, of multiple correctional healthcare facilities, to ensure compliance with contractual obligations and clinical guidelines.  Acts as a liaison and Corporate representative with the facility administration.

Qualifications

Education:

  • Bachelor’s or Associate’s degree in Nursing with current licensure in state(s) within assigned facilities
  • Bachelor’s or Associates degree in Healthcare Administration, Business Administration or equivalent degree.

Experience:

  • Three (3) or more years of experience in supervising a team of healthcare professionals and administering contracts and/or budgets in a healthcare environment required.

Licenses/Certifications:

  • Current licensure in state(s) within assigned facilities.

Responsibilities

  1. Manages service contracts for assigned facilities according to the agreed-upon terms and conditions of the contracts, including routine travel to sites managed.
  2. Responsible for revenue goals and controlling all expenses to ensure operational performance and financial goals are achieved at each facility assigned, without compromise of quality patient care.  This includes, but is not limited to, approval of office supplies, medical supplies, site expenses through the invoicing process, etc.
  3. Coordinate communication with each assigned facility to implement fulfillment of contracts by direct contact with administrative personnel at each assigned facility, handling all inquiries and assignments.
  4. Act as liaison between the Corporate office, field employees, and independent contractors; resolving questions and investigating issues.
  5. Actively selects and orients new employees, oversees staff and facilitates training of staff at all assigned facilities.
  6. Ensures staffing levels are maintained within set budgetary limits.
  7. Accomplish staffing results at assigned facilities by communicating job expectations, planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing company policies and procedures.  Is also involved in the performance appraisal process of staff at assigned sites.
  8. Ensures confidentiality and security of health records and medical information is in compliance with HIPAA requirements.
  9. Assures quality standards are met for all medical, mental health and dental services as per contract. 
  10. Maintains frequent communications, providing clear, positive, and constructive communications        (both written and verbal) with all team members and management; and correctional facility staff, administration and inmate patients at all assigned facilities.  Holds regular meetings with correctional facility administrators, H.S.A., DON or Site Manager and Divisional Director/Divisional Vice President to review and evaluate monthly reports, needs and addresses any issues.
  11. Promotes awareness of security and safety regulations and procedures at all times and ensures all team members receive proper training regarding such.  Participates in environmental inspections of the assigned facilities to ensure a safe and sanitary environment.
  12. Leads in the development of disaster plans for the healthcare units that is consistent with each assigned facilities over-all disaster plan.  Ensures review and test of healthcare unit disaster plan completed at least annually.  Oversees implementation of emergency drills.
  13. Ensures the program at assigned facilities is in compliance with all applicable federal, state and local healthcare standards of correctional facilities as well as applicable accreditation bodies.
  14. Prepares sites for inspections, audits, accreditations, etc.  Conducts regular documented audits, responds to internal or external audits, develops or delegates CAP plans, with follow up to establish best practices of the facilities’ activities and communicates result to the Divisional Director/Divisional Vice President.
  15. Must be on-call at all times to respond to staffing, administrative and medical situations within the correctional facility.  May need to provide clinical assistance per state licensing requirements.
  16. Conducts signs off and approves payroll, site employee reimbursement, supervision of independent contractors and hourly contractors where applicable.
  17. Coordinates and assist with contract renewals, new contracts and is responsible for new facility startups in assigned area or as needed.
  18. Regularly reviews health service statistics and provides data to the VP of Operations Administration.
  19. Works closely with sales and marketing to promote CHC services to existing and potential clients.
  20. Reviews pharmacy usage and provides feedback to sites and/or corporate office.
  21. Assist in the coordination of CQI/IC program, at each of the various site(s) per agreement.
  22. Ensures assigned sites have all the necessary and current policies, protocols, procedure manuals, etc. and participates in the development of any site specific procedures or protocols.
  23. Works with contract specialist to provide vendor referrals for site services.
  24. Must be able to obtain and maintain security clearance.
  25. Must be able to apply principles of critical thinking to a variety of practical and emergent situations and accurately follow standardized procedures that may call for deviations.
  26. Must be able to apply sound judgment beyond a specific set of instructions and apply knowledge to different factual situations.
  27. Must be alert at all times; pay close attention to details.
  28. Must be able to work under stress on a regular or continuous basis.
  29. Post orders, if applicable, per site contract.
  30. Perform other duties as assigned.

CCS is an EOE/Minorities/Females/Vet/Disability Employer

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